Complaints and compliments

Any complaints or compliments which you, or your team, receive throughout the year should be anonymised, logged and reviewed as part of the appraisal process. You can use the template summary for complaint and the template for compliments to that effect.

Your appraiser will be interested in what actions you took as a result of the complaint and any modification to your practice that resulted from it. You should follow the same principles for discussing and reflecting on compliments. Reflecting on compliments can help you further develop your areas of strength.

Discussion at appraisal should highlight areas for further learning, which should then be included in your Personal Development Plan (PDP) and CPD.